Here at LoversCharm, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will do anything possible to rectify the situation. To get in touch with us concerning a return or cancellation, please email us at

Because our personalized jewelry is customized we do not offer refunds after the item has shipped. Un-shipped items can be canceled within 7 days. Please note that because all our items are one-of-a-kind, processing cancellations will incur a 50% restocking fee.

Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel un-shipped merchandise, the restocking fee is 50% of the total amount of the item. To cancel your order, please contact our Customer Service Representatives.
Cancellations will be processed on the day we receive your cancellation request. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

LoversCharm reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Service Representatives